Return Policy

• Please confirm the shipping address. The shipping carrier will add on additional fees if the shipping address is incorrect.
• All merchandise to be returned must have a detailed description of the defect, copy of the Prima Computers invoice (which includes the serial number of the merchandise returned), and the RMA number marked outside of the package.
• Dead on Arrival (DOA) products must be processed for RMA within 14 calendar days of the product arrival.
• All defective items will be replaced or repaired within the Terms and Limits of the Warranty.
• We must receive all merchandise before a replacement can be sent out.
• All returned merchandise must be in its original packaging (including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, packaging materials will be billed for each item.
• Prima Computers will not be responsible for any physical damage or modified product. System must be, "As shipped configuration"; otherwise all warranties are voided.
• All RMA returns for credit must be requested within 14 calendar days of product arrival. A 15% restocking fee (minimum $20) will be applied to all refunds and the balance will be issued as a store credit.
• Prima Computers is not responsible for any shipping damage or loss. All claims for shipping damages must be presented to the shipping carrier immediately.
• Refused packages are also subject to the restocking fee.
• Merchandise must be post marked within 10 business days after the RMA number has been issued.